Reference

Privacy Policy at telortoto

We keep your account details, payment records and personal information secure from the moment you open your account through every transaction.

Account data encryptedDANA, OVO, GoPay, QRIS securedNo third-party sharing without consent
telortoto Privacy Policy at telortoto
REACH OUR TEAM

Privacy Questions – How to Contact Us

Team online

Email Support

Send privacy inquiries to our support team at any time. We respond to data requests, deletion inquiries and policy questions within 48 hours. Include your account email and the specific information you need to discuss.

Live Chat

Open a live chat session from your account dashboard during our support hours to ask about data retention, cookies or how your information is used. Our team can walk you through privacy settings and data-access options.

Account Settings

Visit your account settings to review the personal data we hold, update your contact details, and check your payment and withdrawal history. You can request changes or corrections directly from this section.

HOW WE SAFEGUARD

Data Security and Your Rights

Encryption and Storage

All data sent between your device and telortoto servers is encrypted using SSL protocol. Payment information from DANA, OVO, GoPay and QRIS is stored in secure, isolated environments, and access is restricted to authorised staff only.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and track how you navigate the lobby. You can disable non-essential cookies in your browser; essential session cookies cannot be turned off without losing account access.

Account Verification

When you open an account, we verify your identity using the phone number and email you provide. Withdrawals require additional verification to confirm payment details match your registered method, whether DANA, OVO, GoPay or QRIS.

Data Retention

We retain your account data and transaction history for as long as your account is active and for a period after closure where local law permits. Fraud-prevention records are kept longer to protect the platform and other users.

Your Access Rights

You can request a copy of all personal data telortoto holds about you by emailing our support team. We will compile and send your data within 14 days. You may also request correction of inaccurate information or deletion where legally permitted.

Policy Changes

If we update this privacy policy, we will notify you by email and display a notice in your account dashboard. Changes take effect 30 days after notification unless a security issue requires immediate implementation.

Privacy Policy – Frequently Asked Questions

When you close your account, we retain your transaction history, account details and payment records for a period where local law permits, typically to meet anti-fraud and regulatory obligations. You can request deletion of non-essential data by contacting our support team within this retention window.

Yes. Payment details from DANA, OVO, GoPay and QRIS are processed through encrypted connections and stored separately from your account profile. We never store full card numbers or banking credentials; we keep only the transaction reference and merchant reference for dispute resolution and withdrawal verification.

Yes. Email our support team requesting a complete data export. We will compile your personal information, account history, transaction logs and device records within 14 days and send it to your registered email. You may also view most of this information in your account settings.

Only authorised telortoto staff who need to review your data for account support, fraud prevention or dispute resolution can access it. We do not share your personal information with marketing companies, data brokers or third parties without your explicit consent, except where legally required.

We retain all deposit and withdrawal records for the lifetime of your account and for seven years after closure, where local law permits. This allows us to resolve disputes, verify transactions and meet financial regulatory obligations. You can access your payment history anytime in your account dashboard.

Cookies are small files that store information about your browsing. We use them to keep you logged in, remember your language preference and analyse how you use the lobby. You can manage cookie settings in your browser; disabling essential cookies will log you out of your account.

Contact our support team via email or live chat and request data deletion. We will inform you which data can be deleted under local privacy law and which must be retained for regulatory reasons. Non-essential data is typically removed within 30 days of your request.